We want you to be completely satisfied with your purchase from Isabella Travel World. If you are not happy with your order, we are here to help. Our Return and Refund policy is designed to be straightforward and easy to understand, ensuring a smooth process for our customers.
Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item is damaged or not in its original condition, we may not be able to process your return. Please inspect your order upon receipt and contact us within 14 days if you have any issues.
How to Initiate a Return
To initiate a return, please send an email to [email protected]. In your email, include your order number and a brief description of the reason for the return. We will respond promptly with instructions on how to return your item. Please note that returns must be requested within 14 days of receiving your order to be eligible.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that your returned item is received by us and helps avoid any disputes regarding lost returns.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Remember to follow the return process outlined above to ensure a smooth transaction.
Non-Returnable Items
Some items are non-returnable, including gift cards and certain personal care products. If you have questions about whether an item is returnable, please reach out to us before making your purchase. We want to ensure you are fully informed about our policy before you buy.
Contact Us
If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to contact us at [email protected]. Our customer service team is here to assist you and ensure that your experience with Isabella Travel World is a positive one. We appreciate your understanding and cooperation in following our return process.